Service Delivery Standard

Sl. No

Type of Services provided

Documents Required

Time taken

Remarks

1

Birth Registration

1. Completed BR forms
2. Parents CID copy
3. HC/Birth certificate
4. Marriage Certificate

30 Minutes

With the assumption that all documents/formalities are completed

2

Death Registration

1. Completed DR form
2. Death Certificate
3. CID of the deceased

30 Minutes

With the assumption that all documents/formalities are completed

3

Census Transfer

1. Lagthram Copy
2. House construction report

30 Minutes

With the assumption that all documents/formalities are completed

4

Processing of new CID

1. Passport size photo (2 nos)
2. Completed CID form

30 Minutes

With the assumption that all documents/formalities are completed

5

Nationality Certificate

1. Application
2. Two Passport size photo

30 Minutes

With the assumption that all documents/formalities are completed

6

Name & Age Correction

1. Completed Name & Age Correction forms
2. Gup & Tshokpa Statement
3. Documentary Proof (school certificate/Service record)
4. Passport

1 Hour

With the assumption that all documents/formalities are completed

7

Change of Head of Household

1. Completed HoH form
2. NoC from family members (18 years & above)

1 Hour

With the assumption that all documents/formalities are completed

8

Change of Occupation

1. Completed Occupation Change form
2. Authentication from concerned agency

1 Hour

With the assumption that all documents/formalities are completed

9

Replacement of CID/SRP

1. Completed replacement form
2. Loss/Damaged Report from RBP
3. Loss/Damaged Report from Agency

1 Hour

With the assumption that all documents/formalities are completed

10

Change of Spouse

1. Completed spouse change form
2. Two Passport size photo
3. Recommendation letter from Gewog

1 Hour

With the assumption that all documents/formalities are completed

11

Change of Census status

1. Copy of Kasho
2. Approval letter from Ministry/Department
3. Original CID/SRP

30 Minutes

With the assumption that all documents/formalities are completed

12

Household Information

1. Application
2. Two Passport size photo

2 Days

With the assumption that all documents/formalities are completed

13

Naturalization/Regularization

1. Investigation letter from Ministry

1 Day

With the assumption that all documents/formalities are completed

Sl.No

Type of Services provided

Documents Required

Time taken

Remarks

1

Thram Transaction

1. Internal Agreement 
2. No objection certificate from all household members
3. Citizenship photocopy of both parties (Transferer and Transferee)
4. Copy of family tree of both the Parties (Transferer and Transfree)
5. Land Transaction Form (LT Form)

2 1/2 Months

1. One month for observation in the Gewog
2. One Week observation in the Dzongkhag
3. 1 week for 2-3 areas
4. 2 weeks for more than 4 different areas
5. Forward to NLC

2

Institutional Land Acquisition and Substitute

1. Application from Institution & Private Individuals
2. Proposal for land acquisition by Institution 
3. Resolution of Dzongkhag Land Acquisition and Allotment Committee
4. Forest Clearance
5. Land Acquisition Form: Private Land Acquisition (PLA ) or Government Land Acquisition (GLA)
6. No objection letter from Thram Holder (only for PLA)

3 Weeks

1. 1. Within 2 weeks, Land acquisition committee will complete the works.
2. One week for approval from NLC

3

Kasho Thram Registration

Royal Decree/Kasho of His Majesty the King

1 Week

4

Land Dispute Cases

Unresolved land dispute case forwarded by Gewog Administration.

1 Month

If both land owners are from the same Dzongkhag

Sl.No

Type of Services provided

Documents Required

Time taken

Remarks

1

Approval for new Religious structures

1. Application endorsed from Gewog
2. Duly filled new construction form
3. Drawings & Estimates
4. Agreement

2 weeks

2

Approval for structures more than 100 years

1. Duly filled renovation forms
2. Existing drawings
3. Proposed drawings
4. Estimates
5. Agreement

2 Weeks

Including getting approval from the Ministry

3

Approvals for structures less than 100 years

1. Duly filled renovation forms
2. Existing drawings
3. Proposed drawings
4. Estimates
5. Agreement

30 Minutes

4

Application for Ceremonies (within)

Application with endorsement from Gewogs

30 Minutes

Sl.No

Type of Services provided

Documents Required

Time taken

Remarks

1

Bill Verification

1. Biils
2. Work order
3.Measurement book

21 Days

All required documents intake

2

Material Advances

1. Material Invoices
2. Bills
3. Materials at site(proof)

5 days

3

Estimates and Drawings

1. All Clearances
2. Finalized sites

15 days

4

Technical Sanction

1. Drawings
2. Estimates
3. History sheet

1 Hour

5

Mobilization Advances

Bank Guarantee

1 Hour

6

Tender document preparation

1. BoQ
2. SBD

 5 days

7

 NIT

 As per tender documents

30 days

8

Opening, Evaluation and Award

As per tender Documents 

 15 days

9

Handing/Taking

Completion Report

5 Days

10

Housing Constructions approvals 

Documents as per the Bhutan building rules 2003 & rural housing rules

 As when and required

Documents as per Bhutan building rules 2003 & rural housing rules

11

Labour permit processing

1. Application from proponent

2. Approval letter for construction

1 hour