Service Delivery Standard

Census Services

Sl. No

Type of Services provided

Documents Required

Time taken

Remarks

1

Birth Registration

1. Completed BR forms
2. Parents CID copy
3. HC/Birth certificate
4. Marriage Certificate

30 Minutes

With the assumption that all documents/formalities are completed

2

Death Registration

1. Completed DR form
2. Death Certificate
3. CID of the deceased

30 Minutes

With the assumption that all documents/formalities are completed

3

Census Transfer

1. Lagthram Copy
2. House construction report

30 Minutes

With the assumption that all documents/formalities are completed

4

Processing of new CID

1. Passport size photo (2 nos)
2. Completed CID form

30 Minutes

With the assumption that all documents/formalities are completed

5

Nationality Certificate

1. Application
2. Two Passport size photo

30 Minutes

With the assumption that all documents/formalities are completed

6

Name & Age Correction

1. Completed Name & Age Correction forms
2. Gup & Tshokpa Statement
3. Documentary Proof (school certificate/Service record)
4. Passport

1 Hour

With the assumption that all documents/formalities are completed

7

Change of Head of Household

1. Completed HoH form
2. NoC from family members (18 years & above)

1 Hour

With the assumption that all documents/formalities are completed

8

Change of Occupation

1. Completed Occupation Change form
2. Authentication from concerned agency

1 Hour

With the assumption that all documents/formalities are completed

9

Replacement of CID/SRP

1. Completed replacement form
2. Loss/Damaged Report from RBP
3. Loss/Damaged Report from Agency

1 Hour

With the assumption that all documents/formalities are completed

10

Change of Spouse

1. Completed spouse change form
2. Two Passport size photo
3. Recommendation letter from Gewog

1 Hour

With the assumption that all documents/formalities are completed

11

Change of Census status

1. Copy of Kasho
2. Approval letter from Ministry/Department
3. Original CID/SRP

30 Minutes

With the assumption that all documents/formalities are completed

12

Household Information

1. Application
2. Two Passport size photo

2 Days

With the assumption that all documents/formalities are completed

13

Naturalization/Regularization

1. Investigation letter from Ministry

1 Day

With the assumption that all documents/formalities are completed

Land Record Services

Sl.No

Type of Services provided

Documents Required

Time taken

Remarks

1

Thram Transaction

1. Internal Agreement 
2. No objection certificate from all household members
3. Citizenship photocopy of both parties (Transferer and Transferee)
4. Copy of family tree of both the Parties (Transferer and Transfree)
5. Land Transaction Form (LT Form)

2 1/2 Months

1. One month for observation in the Gewog
2. One Week observation in the Dzongkhag
3. 1 week for 2-3 areas
4. 2 weeks for more than 4 different areas
5. Forward to NLC

2

Institutional Land Acquisition and Substitute

1. Application from Institution & Private Individuals
2. Proposal for land acquisition by Institution 
3. Resolution of Dzongkhag Land Acquisition and Allotment Committee
4. Forest Clearance
5. Land Acquisition Form: Private Land Acquisition (PLA ) or Government Land Acquisition (GLA)
6. No objection letter from Thram Holder (only for PLA)

3 Weeks

1. 1. Within 2 weeks, Land acquisition committee will complete the works.
2. One week for approval from NLC

3

Kasho Thram Registration

Royal Decree/Kasho of His Majesty the King

1 Week

 

4

Land Dispute Cases

Unresolved land dispute case forwarded by Gewog Administration.

1 Month

If both land owners are from the same Dzongkhag

5 Land Ownership Certificate Application 5 Minutes Forward to NLC

 

 

Environment Services

Sl.No

Type of Services provided

Documents Required

Time taken

Remarks

1

Issuance of Environment Clearance

1. Application for EC
2. Forest Clearance
3. Road Clearance
4. Public Clearance
5. Consent letter
6. Private Clearance
7. Dzongkhag Administrative Approval
8. Wildlife Conservation Approval

Within 2 weeks (with all required documents submitted)

From Applicant
From Dept. of Forests for use of Government land
National Highways & Farm Roads from Dept. of Roads
From affected public project area
From Stakeholders
From Private owners
From Dzongkhag Administration
If Project falls under Protected Area

Culture Services

Sl.No

Type of Services provided

Documents Required

Time taken

Remarks

1

Approval for new Religious structures

1. Application endorsed from Gewog
2. Duly filled new construction form
3. Drawings & Estimates
4. Agreement

2 weeks

 

2

Approval for structures more than 100 years

1. Duly filled renovation forms
2. Existing drawings
3. Proposed drawings
4. Estimates
5. Agreement

2 Weeks

Including getting approval from the Ministry

3

Approvals for structures less than 100 years

1. Duly filled renovation forms
2. Existing drawings
3. Proposed drawings
4. Estimates
5. Agreement

30 Minutes

 

4

Application for Ceremonies (within)

Application with endorsement from Gewogs

30 Minutes

 

5 Application from Ceremonies (higher authority) Application with endoresement from Gewogs 30 Minutes Forward to NLC

 

 

Engineering Services

Sl.No

Type of Services provided

Documents Required

Time taken

Remarks

1

Bill Verification

1. Biils
2. Work order
3.Measurement book

21 Days

All required documents intake

2

Material Advances

1. Material Invoices
2. Bills
3. Materials at site(proof)

5 days

3

Estimates and Drawings

1. All Clearances
2. Finalized sites

15 days

 

4

Technical Sanction

1. Drawings
2. Estimates
3. History sheet

1 Hour

 

5

Mobilization Advances

Bank Guarantee

1 Hour

 

6

Tender document preparation

1. BoQ
2. SBD

 5 days

 

7

 NIT

 As per tender documents

30 days

 

8

Opening, Evaluation and Award

As per tender Documents 

 15 days

 

9

Handing/Taking

Completion Report

5 Days

 

10

Housing Constructions approvals 

Documents as per the Bhutan building rules 2003 & rural housing rules

 As when and required

Documents as per Bhutan building rules 2003 & rural housing rules

11

Labour permit processing

1. Application from proponent

2. Approval letter for construction

1 hour

 

 


 

Accounts and Budget Services

Sl.No

Type of Services provided

Documents Required

Time taken

 1

 Disbursement of salary

1. Office order

 On or before 20th of every month

1. Appointment order
2. Transfer order
3. TPN No
4. Joining Report
5. Bank A/C no
6. CID No
7. LPC

On or Before 25th of every month 25th of every month

2

Remittances

System generated report

On or Before 25th of every month 25th of every month

3

TDS certificates suppliers

TPN no and Entity cord

By the end of January

5

TDS for PIT

TPN no and CID no

1st to 31st Janauary

Construction Bill Payment/Settlement

1

Mobilization Advance

1. Work order
2. Bank Guarantee for the work

 7 days

2

 Material Advance

1. Work Order
2. Materials Bills
3. Royalties and MB

9 days

3

Construction running bill

1. BoQ
2. MB verified by the engineers

 9 days

4

Final Bills

1. Work order
2. BoQ
3. MB
4. Completion report
5. Handing Taking note

15 Days

5

Retention Money 

Clearence from end user

 9 days

6

Party bill payment

1. Supply/work order
2. Verified bills
3. Stock entries
4. Good Issue note
5. Comparative Statement
6. Approved notesheet

5 days 

Others

1

TA/DA

1. Office order
2. Tour Report

5 days 

Transfer benefits 

1. Transfer Order
2. Joining Report
3. LPC
4. Relieving Order

 

LTC & Leave encasement 

1.Office order

 5 days

 4

Retirement Benefits 

1. Separation order
2. Approved gartuity working sheet
3. Clearnce letter from Financial Institution
4. Audit Clearance
5. LPC6. NOC from Current office
7. Death Certificates(deseased)

7 days 

Rural Life Insurance 

 Approved Notesheet

30 minutes 

Budget Services     

 1

 Supplementary Budget

1. Separation order
2. Approved gratuity working sheet
3. Clearance letter from Financial Institution
4. Audit clearance
5. LPC
6. Death certificates(deaseased)

 7 days

 2

 Re-appropriation

 Approved Note sheet within delegation of financial power

 10 days

Revenue Section     

 1

 Rural Tax(Land, Cattle & House Tax)

 1. Register for collection
2. Deposit to CD account

 1 month

 2 

 Life Insurance 

1. Collection of amount

 Within 15th January every month

2. Deposit to RGR Account 

Within 15th Feb Every Year 

 3

 House Insurance

 Collection register (List)

 1 month

4

Receipt issue( tender, token, fee, fines and penalties, land survey, onwer certificates fee, house rent, CID fee)

Related documents

2 days

 5

 Life Insurance

1. Death certificates
2. Insurance receipt
3. Insurance receipt
4. Dully filled form endorsed by Gewog

 20 minutes