Service Delivery Standard

Census Services

Sl. No	Type of Services provided	Documents Required	Time taken	Remarks
1	Birth Registration	1. Completed BR forms 2. Parents CID copy 3. HC/Birth certificate 4. Marriage Certificate	30 Minutes	With the assumption that all documents/formalities are completed
2	Death Registration	1. Completed DR form 2. Death Certificate 3. CID of the deceased	30 Minutes	With the assumption that all documents/formalities are completed
3	Census Transfer	1. Lagthram Copy 2. House construction report	30 Minutes	With the assumption that all documents/formalities are completed
4	Processing of new CID	1. Passport size photo (2 nos) 2. Completed CID form	30 Minutes	With the assumption that all documents/formalities are completed
5	Nationality Certificate	1. Application 2. Two Passport size photo	30 Minutes	With the assumption that all documents/formalities are completed
6	Name & Age Correction	1. Completed Name & Age Correction forms 2. Gup & Tshokpa Statement 3. Documentary Proof (school certificate/Service record) 4. Passport	1 Hour	With the assumption that all documents/formalities are completed
7	Change of Head of Household	1. Completed HoH form 2. NoC from family members (18 years & above)	1 Hour	With the assumption that all documents/formalities are completed
8	Change of Occupation	1. Completed Occupation Change form 2. Authentication from concerned agency	1 Hour	With the assumption that all documents/formalities are completed
9	Replacement of CID/SRP	1. Completed replacement form 2. Loss/Damaged Report from RBP 3. Loss/Damaged Report from Agency	1 Hour	With the assumption that all documents/formalities are completed
10	Change of Spouse	1. Completed spouse change form 2. Two Passport size photo 3. Recommendation letter from Gewog	1 Hour	With the assumption that all documents/formalities are completed
11	Change of Census status	1. Copy of Kasho 2. Approval letter from Ministry/Department 3. Original CID/SRP	30 Minutes	With the assumption that all documents/formalities are completed
12	Household Information	1. Application 2. Two Passport size photo	2 Days	With the assumption that all documents/formalities are completed
13	Naturalization/Regularization	1. Investigation letter from Ministry	1 Day	With the assumption that all documents/formalities are completed

Environment Services

Sl.No	Type of Services provided	Procedure for accessing service	Time frame for service delivery	Contact/Coordinating Inmate
1	Issuance of Environmental Clearance(EC) for the activities delegated to the Dzongkhag Environment Committee under Annex 2 of the Regulation for Environment Clearance	General Procedure(Approval Process
		1. Acknowledgement of the receipt of application for environmental clearance	Within 2 days	Dzongkhag Environment Officer (Secretary, DEC)
		2. Screening. Review by the DEC to assess the adequacy of the application, which is usually Initial Environment Examination (IEE), and other pre-requisite documents as per government rules and guidelines. If additional information or clarification is required, the DEC will ask the applicant accordingly.	Within 3 days after step 1
		3. Conduct site visit to verify the information furnished in the application	Within 10 days after step 2
		4. Upon site visit, DEC determines whether the project/activity would require further Environmental Impact Assessment (EIA) studies • If impacts are significant, the applicant needs to conduct detailed EIA. Time frame for the assessment will be determined through negotiation between relevant parties and approved by the DEC	Time frame to be negotiated
		5. Otherwise, based on the findings of the site visit and the application (IEE) submitted, DEC shall approve/reject environmental clearance	Within 10 days after step 3	Dasho Dzongdag(Chairman, DEC), Environment Officer & DEC members
		6. Appeal on the decision (approval/rejection) made	Within 30 days from the date EC is issued/ rejected
2	Forwarding application to the NEC/competent authorities for other non-listed projects	A. The DEC forwards application to NEC/competent authorities for non-listed projects	Within 2 days	Environment Officer
		B. However, if competent, the DEC also reviews/ assesses other non-listed activities and further recommends to the NEC/competent authorities for Environmental Clearance. This is to expedite the approval process. Following procedure applies:
		1. Step 1, 2 & 3 of the approval process shall apply	Same time limit
		2. However, DEC does not make decision on EC. Forwards the application and its recommendation to the NEC/competent authorities for EC	Within 10 days after the site visit
		3. NEC/competent authorities make decision on EC. However, the time limit for issuance of EC depends on when NEC/competent authorities make decision	Depends on NEC/competent authorities	NEC/Competent authorities
	Renewal of Environment Clearance	1.Application should be submitted with details of company or applicant. 2.A copy of Environmental Clearance. 3. Seeking the reason for the renewal of EC 4.Mention for how long extension required. 5.Brief report on how environmental management plan were carried out(compliance report). 6. Any other relevant documents such as receipt of fines paids.	within 1 week including site visits	Environment Officer

Culture Services

Sl.No	Type of Services provided	Documents Required	Time taken	Remarks
1	Approval for new Religious structures	1. Application endorsed from Gewog 2. Duly filled new construction form 3. Drawings & Estimates 4. Agreement	2 weeks
2	Approval for structures more than 100 years	1. Duly filled renovation forms 2. Existing drawings 3. Proposed drawings 4. Estimates 5. Agreement	2 Weeks	Including getting approval from the Ministry
3	Approvals for structures less than 100 years	1. Duly filled renovation forms 2. Existing drawings 3. Proposed drawings 4. Estimates 5. Agreement	30 Minutes
4	Application for Ceremonies (within)	Application with endorsement from Gewogs	30 Minutes
5	Application from Ceremonies (higher authority)	Application with endoresement from Gewogs	30 Minutes	Forward to NLC

Engineering Services

Sl.No	Type of Services provided	Documents Required	Time taken	Remarks
1	Bill Verification	1. Biils 2. Work order 3.Measurement book	21 Days	All required documents intake
2	Material Advances	1. Material Invoices 2. Bills 3. Materials at site(proof)	5 days	All required documents intake
3	Estimates and Drawings	1. All Clearances 2. Finalized sites	15 days
4	Technical Sanction	1. Drawings 2. Estimates 3. History sheet	1 Hour
5	Mobilization Advances	Bank Guarantee	1 Hour
6	Tender document preparation	1. BoQ 2. SBD	5 days
7	NIT	As per tender documents	30 days
8	Opening, Evaluation and Award	As per tender Documents	15 days
9	Handing/Taking	Completion Report	5 Days
10	Housing Constructions approvals	Documents as per the Bhutan building rules 2003 & rural housing rules	As when and required	Documents as per Bhutan building rules 2003 & rural housing rules
11	Labour permit processing	1. Application from proponent 2. Approval letter for construction	1 hour

Accounts and Budget Services

Sl.No	Type of Services provided	Documents Required	Time taken
1	Disbursement of salary	1. Office order	On or before 20th of every month
1	Disbursement of salary	1. Appointment order 2. Transfer order 3. TPN No 4. Joining Report 5. Bank A/C no 6. CID No 7. LPC	On or Before 25th of every month 25th of every month
2	Remittances	System generated report	On or Before 25th of every month 25th of every month
3	TDS certificates suppliers	TPN no and Entity cord	By the end of January
5	TDS for PIT	TPN no and CID no	1st to 31st Janauary
Construction Bill Payment/Settlement
1	Mobilization Advance	1. Work order 2. Bank Guarantee for the work	7 days
2	Material Advance	1. Work Order 2. Materials Bills 3. Royalties and MB	9 days
3	Construction running bill	1. BoQ 2. MB verified by the engineers	9 days
4	Final Bills	1. Work order 2. BoQ 3. MB 4. Completion report 5. Handing Taking note	15 Days
5	Retention Money	Clearence from end user	9 days
6	Party bill payment	1. Supply/work order 2. Verified bills 3. Stock entries 4. Good Issue note 5. Comparative Statement 6. Approved notesheet	5 days
Others
1	TA/DA	1. Office order 2. Tour Report	5 days
2	Transfer benefits	1. Transfer Order 2. Joining Report 3. LPC 4. Relieving Order
3	LTC & Leave encasement	1.Office order	5 days
4	Retirement Benefits	1. Separation order 2. Approved gartuity working sheet 3. Clearnce letter from Financial Institution 4. Audit Clearance 5. LPC6. NOC from Current office 7. Death Certificates(deseased)	7 days
5	Rural Life Insurance	Approved Notesheet	30 minutes
Budget Services
1	Supplementary Budget	1. Separation order 2. Approved gratuity working sheet 3. Clearance letter from Financial Institution 4. Audit clearance 5. LPC 6. Death certificates(deaseased)	7 days
2	Re-appropriation	Approved Note sheet within delegation of financial power	10 days
Revenue Section
1	Rural Tax(Land, Cattle & House Tax)	1. Register for collection 2. Deposit to CD account	1 month
2	Life Insurance	1. Collection of amount	Within 15th January every month
2	Life Insurance	2. Deposit to RGR Account	Within 15th Feb Every Year
3	House Insurance	Collection register (List)	1 month
4	Receipt issue( tender, token, fee, fines and penalties, land survey, onwer certificates fee, house rent, CID fee)	Related documents	2 days
5	Life Insurance	1. Death certificates 2. Insurance receipt 3. Insurance receipt 4. Dully filled form endorsed by Gewog	20 minutes

Livestock Services

NO	Types of services	Documents/tools/material required	Time frame	Remarks/ responsible person
General – Dzongkhag HQ
1	Planning of activities geog wise, chiwog wise	Chiwogwise plan and data records	One day	DLO/ ADLO
2	Compilation of activities	Geogwise plan and data	One day	DLO/ ADLO
3	Documentation of sectoral activities	Geogwise data and progress report from Geog Extension Centres	Two days	DLO/ ADLO
4	Seeking approval for implementation of the activities- writing approval note sheet , for each activities	Office equipments	One hour	DLO/ ADLO
5	writing confirmation letter to extension staff for execution of activities ( each activity)	Office equipments	Thirty minutes	DLO/ ADLO
6	Arrangement of required expenditure through finance officer	Office equipments/approved budget	One hour	DLO/ ADLO
7	Monitoring of the activities, fishery, dairy, poultry , piggery and fodder pasture	Geog progress report	Three hours each	DLO/ LPO
8	Report compilation of the geogs	Geog reports on time	Two hours each Geog	ADLO/ Data manager
9	Validation of reports	Geog reports on time	Three hours	DLO/ LPO
10	Preparation of inputs requirements list- -Veterinary medicines and vaccines -Breeding semen and breeding bulls -DOC and pullets -Piglets and fingerlings -Fodder seed and seedlings -Feed and nutritional supplements -Stationeries and office supplies -Computers and peripherals -furniture -Extension materials and Dairy/ poultry equipments	Geog Plan and requisition and latest livestock data	One day Two hours One hour One hour One hour One hour One hour One hour One hour One hour	DLO/ LPO
11	Maintaining stock inventories ( inspecting, verifying and recording)	Office equipments	Thirty minutes each item	ADLO/ Data manager
12	Making distribution list as per requirements of the geogs	Office equipments	One hour	Incharge, DVH/ ADLO
13	Checking and dispatching materials and other items to Geogs	Office equipments	Two hours	Incharge, DVH/ ADLO
14	Monitoring the activities like – -Conduction of clinical cases -Conduction of animal operation -Conduction of training and awareness on various fields -Monitoring the disease outbreak situation in the risky areas -Documentation and stock maintenance of medicines and vaccines -Farmers training and exhibition cum awareness campaign	Geog reports, progress report sheet and plan documents	One hour to one day	DLO/ ADLO/LPO
15	Checking and verifying the annual livestock census and production data	Office equipments	One to two days	DLO/ LPO
16	Assisting extension staff for emergency treatments of animals	DVH clinical room and required medicines and vaccines	One to two hours each case	DLO/ADLO/LPO
17	Monitoring and inspecting the quality of group activities especially dairy , fishery and piggery- meeting with beneficiaries	Group members, progress sheet	One to two days	DLO/ADLO/LPO
18	Technically checking of milk quality by using Garbar test	Milk laboratory simple equipments	Two hours	DLO/ADLO/LPO
19	Approving the tour and issuing the office orders for extension staff	Plan and nature of activity	One hour	DLO/ADLO
20	Verifying the tour performed and passing their claims	Bills and progress report plus tour performed sheet	30 minutes each	DLO/ADLO
21	Field verification for establishment of farms	Farm implementation guide books and proposal	Three hours to one day	DLO/ADLO/LPO
22	Writing report for loan	Loanee’s application	Three to four hours	DLO/ADLO/LPO
23	Completion of loan procedures for farms establishment- PSL, REDCL, BDBL	Loanee’s application	Two to three hours	DLO/ADLO/LPO
24	Liaise with DE for estimates for construction, maintenance and renovation of farm house, MPU, staff quarters and extension offices	Approved budget and plan document	One hour	DLO
25	Visit and periodical checking, monitoring of geog level activities like- Breeding program -vaccination and deworming -Castration and campaigns -Fodder and pasture programs -Livestock data	Progress report and data validated sheet of the concerned Geog	One day to two days , depends upon distances	DLO/ADLO/LPO
Technical ( Geog level)
1	Conduction of sterilization of bulls/ dogs/ horses/pigs etc.	Veterinary medicines and equipments	One to two hours each animal	Extension staff
2	Vaccination of cattle /poultry/ piggery/ dogs	Vaccines	2o minutes each animal	Extension staff
3	Provide artificial insemination for cattle	Semen, cows on heat	Thirty minutes each animal	Extension staff/CAIT
4	Conduct minor operation cases of various types of animals	Veterinary equipments and drugs	Thirty minutes each case	Extension staff
5	Conduct major operation cases of various types of animals	Veterinary equipments and drugs	One to three hours depending on cases	Extension staff
6	Dispense of veterinary medicines/ drugs for different cases of different breed and species of animals	Veterinary equipments and drugs	20-30 minutes each cas	Extension staff
7	Conduct registration of dogs	Livestock census record and address of the owner	20 minutes	Extension staff
8	Conduct house to house livestock census	Census format, papers	One to two hours each HH	Extension staff
9	Conduct house to house feed and fodder plantation works	Plan book and approved budget provision	One to two hours each HH	Extension staff
10	Conduct farmers training on various subjects of livestock husbandry	Plan book and approved budget provision	One to three days	Extension staff/ ADLO/LPO
11	Monitor and check the quality of milk in the groups	Established group	Thirty minutes to one hour	Extension staff
12	Collect laboratory samples , level and dispatch to Dzongkhag	Equipments / formaline	One to two hours	Extension staff
13	Record the treatment regimes in the register	Recording book	20 minute each case	Extension staff
14	Record all progress of the productions in the register	Recording book	One to two days	Extension staff
15	Record the details of beneficiaries address for any inputs/ services	Recording book	One day	Extension staff
16	Conduct water and soil feasibility study for fish farm establishment	Farmers field, GPS, recording book	One to two days , depending on distances	Fishery focal staff and Geog extension staff
17	Arrangement for ponds excavation clearances ( needs field visit)	Field Report- social clearances, forest clearances’, env. clearances and excavator	Two days to one week	Fishery focal staff/ Geog extension staff
18	Monitor the establishment of ponds after excavation	Excavated ponds	One to two days	Fishery focal staff
19	Isolate, provide oxygen and arrange to transport the fingerlings to the fish farming areas	Oxygen tank, filling tools, plastic sheet bags	30 minutes per 200 fingerlings ( one bag)	Fishery focal staff
20	Monitor the growth of the impounded fish	Established ponds	One to two hours per ponds	Fishery focal staff/ DLO
21	Provide technical knowledge and ideas for fish farmers on farming, feeding and harvesting mechanism	Interested farmers and fish farms	One to two days	Fishery focal staff/ DLO
22	Provide medicines and preventive feeding ingredients whenever required in the ponds	Established fish farms	One to three hours per tank	Fishery focal staff
23	Verifying and ear tagging of the improved breed of animals	Recording book	One day	Extension staff
24	Write requisition for the inputs requirements to various inputs supplying agencies	Papers , pen along with plan record sheet	Forty minutes	Extension staff
25	Monitor the bio gas activities in the villages	Recording book	1- 2 hours each depending upon distances	Extension staff/ Bio gas focal person
26	Compile and submit report to Bio Gas division Thimphu	Recording book	2-3 hours	Extension staff/ Bio gas focal person
27	Verify loan application and submit to Dzongkhag on various loan applicants for REDCL/ PSL/BDBL/ Bio gas and BDBL	Register	One hour each case	Extension staff

Service Delivery Standard

Census Services

Environment Services

Culture Services

Engineering Services

Accounts and Budget Services

Livestock Services

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